Terms and Conditions

Terms and Payment Policy

Acceptable forms of payment (unless otherwise specified) are Cash, Business Check, Visa, MasterCard, American Express, or Discover Card. Open account terms are Net 10th following unless otherwise stated. All orders are subject to approval by our accounting department and AHS reserves the right to change accounts with past due balances to COD terms. Non Stock and Special Order items may require payment up front and are non-returnable. Returned checks will be subject to a minimum fee of $30 per instance. A service charge of 1.5% per month on all past due balances. All accounts 45 days or more past due are immediately placed on credit hold until all outstanding balances including finance charges are paid in full. All accounts 90 days or more past due will be issued a 10 day demand letter before being placed with our collection agency.

Special Quotations and Discounts

All price quotes are subject to change without notice. Clerical errors are subject to correction. Best practice is to always call for current pricing.

Freight/Shipping

Any non-stock or special orders will be subject to applicable and reasonable freight charges. These charges will be added to the invoice coinciding with the delivered product. Stock orders shipping outside of AHS’s general daily delivery areas will be specified a prepaid freight allotment and otherwise delivered with the applicable freight charges added to the invoice.

Freight Claims

AHS is not liable for loss or damage in transit. Damage and/or shortages must be reported to the carrier upon receipt and be acknowledged in writing on the corresponding freight bill by the delivering carrier’s agent. Concealed shortages must be reported within 24 hours. Claims for damages shall be established by the purchaser against the carrier. It is recommended that all such exchanges are well documented including pictures of damages and condition of packaging.

Credit Requests/Returns

No items will be accepted for return or credit without prior authorization. Used or damaged items are NOT returnable. Credit will only be issued once approved items have been received by AHS, a 15% restocking charge may apply. Any unauthorized returns will be assessed a 50% restocking charge. Non-stock, custom and special ordered items are NOT refundable and will not be accepted for return. Defective items will be adjusted in accordance with the manufactures warranty. All returns must be processed within 90 days or original invoice. Laminate, adhesives and coatings will not be accepted for credit unless the return is within 30 days of sale. These items must be unopened and have no customization to be accepted for return.

Disclaimer

The materials supplied by Advanced Hardware Supply, Inc. are provided “as is.” Advanced Hardware Supply, Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Advanced Hardware Supply, Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials. In no event shall Advanced Hardware Supply, Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials from Advanced Hardware Supply, Inc.

Data Retention and Storage

We do not store personal information longer than is reasonably necessary for the purposes for which it was collected.

1. Retention Criteria: The length of time we retain lead information (Name, Email, Phone, etc.) is determined by the following criteria:

• The duration of our active business relationship with you.
• The length of our typical sales and marketing cycles.
• Our legitimate interest in maintaining historical records to prevent duplicate outreach or to provide context for future interactions.
• Applicable legal requirements (such as tax or audit obligations).

2. Inactive Data: We periodically review our databases. Lead data that has shown no engagement (e.g., no email opens, site visits, or communication) for an extended period may be archived or restricted from active marketing use, even if not immediately deleted from historical logs.

3. Your Right to Deletion: Regardless of our standard retention periods, residents of certain jurisdictions (including California and the EU) have the Right to Erasure. To submit a formal request to have your personal data removed from our systems, please click here to Complete a Privacy Request Form, managed by our webhost, JAST Media. We will process your request within 30 days for GDPR/Canada requests, or within 45 days for US/California requests.

4. Managing Cookie Preferences: You can manage or revoke your consent for non-essential cookies at any time by clicking the “Do Not Sell or Share My Information” (or “Cookie Settings”) link located in our website footer. This will reopen the consent banner and allow you to adjust your preferences.